Tier 3 — ongoing optimisation, monthly capacity reporting, and a strategic partner who keeps watch while you run the business.
Most AI implementations degrade quietly. The prompts drift. The integrations break when a platform updates. The team stops using the parts they find inconvenient. Twelve months in, you've lost half the ROI you paid for and nobody noticed because there was nobody watching.
Optimise is the ongoing layer that stops the drift. Monthly capacity reports. Continuous refinement. First access to new tooling when it genuinely earns its place in your stack. And a standing commitment that whatever we built for you stays working — and gets measurably better — for as long as you're with us.
This isn't a support retainer. It's a strategic partnership with the people who architected your system in the first place, which means no explaining, no re-briefing, no starting from scratch every time something needs adjusting.
The steady-state partnership for businesses whose system is working and needs to keep working. Monthly health check to catch drift before it becomes a problem. Quarterly optimisation sprint to keep the edges sharp. Priority response when something breaks, stalls, or behaves unexpectedly. And the Monthly Capacity Report — three numbers and one story — landing on the 5th of every month so you always know what the system earned you and where the next gain is hiding. Three-month foundation, rolling monthly after that.
A direct message channel to the team that built your system, for the questions that are too small to be a project but too important to get wrong. No ticketing queue. No account manager reading from a script. You send the question, we respond — usually the same working day, often within the hour — and the answer comes from the people who actually architected the thing, not a support tier three steps removed from it.
Three numbers, one story. How many hours the system saved you this month. How much margin it protected. What it's on track to deliver next quarter. No dashboard to log into. No jargon. One page, by the 5th, every month — the kind of report you can actually read with a coffee, not one that requires a meeting to decode.
A direct line to the team that built your system, for the questions that are too small to be a project but too important to get wrong. No ticketing queue. No account manager reading from a script. The same people who architected the thing, picking up the phone.
Rolling After 90 Days Both tiers start with a three-month foundation — long enough for the system to settle, the optimisation rhythm to establish, and the first real Capacity Report trend to emerge. After that, it's rolling monthly. Cancel with 30 days' notice. The work has to keep earning its keep — that's the only contract that matters.
Reasonable prices
for innovative solutions
We quote what it costs before we start, not after. Because the only thing worse than an unexpected bill is an unexpected bill from a consultant.
Essential
— Monthly health check, quarterly optimisation sprint, priority response on any system issue, and the Monthly Capacity Report — three numbers and one story, delivered by the 5th of every month, so you always know what the system earned you and where the next gain is hiding.
Growth
— Everything in Essential, plus monthly strategic reviews, a continuous improvement roadmap, and first access to new automations as they're validated against your business model. Best suited to businesses growing fast enough that last quarter's system isn't quite big enough for next quarter's problem.
Both tiers are billed monthly, with a three-month minimum. No annual contract. No lock-in beyond that.